Half of unbiased insurance coverage company staff report feeling burned out, with 87% experiencing elevated workloads over the previous 12 months, in keeping with new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company staff now report experiencing burnout, the survey discovered.
The frontline workers seems to be bearing the brunt of this stress. Almost two-thirds (65%) of customer-facing staff say they usually really feel careworn at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company staff are feeling careworn and burned out,” mentioned Crista Walker, vice chairman of Agent Engagement and Applications at Liberty Mutual. “Businesses must discover new, artistic approaches to caring for workers and fostering well-being.”
When Worker Nicely-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The research discovered burned-out staff are twice as more likely to search new employment, with 39% of frontline workers having thought-about leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage business, suggesting the problem lies with particular office environments quite than the sphere itself, in keeping with the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a 12 months in the past. This presents a paradox for company leaders: regardless of implementing seemingly sturdy assist programs, burnout continues to rise.
The analysis reveals most companies imagine they’re doing the best issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of staff report discovering function of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in at present’s high-pressure surroundings.
Reimagining Worker Nicely-Being Methods
The research factors to know-how as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst workers. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with decreased burnout ranges.
In accordance with the report, the highest 5 digital instruments which might be correlated with decreased ranges of burnout in unbiased companies had been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently reveals that happier staff exhibit greater productiveness, elevated creativity, and higher collaboration – all essential elements for companies trying to thrive in a aggressive market, in keeping with the report.
View the complete survey report right here.
