How SIU Is Saving Over 1,000 Hours a Yr by Automating Their Inbox

This publish is a part of a sequence sponsored by Professional Insured.

Southern Insurance coverage Underwriters (SIU) handles a excessive quantity of emails every single day – from submissions and endorsements to cancellations and quote requests. For a very long time, these emails had been sorted manually by the group, one after the other. It labored, nevertheless it was gradual, repetitive, and a drain on everybody’s time.

That’s why SIU determined to herald Professional Insured’s AI Gatekeeping answer – Professional Inbox – a device that helps automate e mail consumption and get work to the best individuals sooner. The outcomes? Over 1,000 hours saved per yr and a significant step ahead in how their enterprise operates.

What Was the Drawback?

Like many MGAs and wholesalers, SIU was coping with shared inboxes filled with essential messages. Each e mail needed to be learn, categorized, and forwarded to the best particular person. It wasn’t uncommon for messages to get missed, delayed, or dealt with greater than as soon as. And all of that guide work was taking time away from higher-value duties like underwriting and responding to brokers.

What Did They Do?

SIU partnered with Professional Insured to implement Professional Inbox – a wise device that helps handle e mail consumption routinely (i.e., AI Gatekeeping). As a substitute of counting on individuals to type every little thing, the AI reads every message and does the heavy lifting:

• It figures out what kind of e mail it’s – submission, endorsement, cancellation, or one thing else
• It pulls out key particulars like coverage numbers, names, and dates
• It sends the e-mail to the best particular person or group immediately
• It flags duplicates so nothing will get processed twice
• And it helps ensure that pressing messages (like new submissions) get dealt with immediately

What Occurred Subsequent?

With AI doing the sorting, SIU has saved over 1,000 hours every year that was once spent simply managing the inbox. Duties get processed sooner, brokers get faster responses, and underwriters have extra time to do what they do finest.

Even higher – this was simply step one. SIU is now engaged on including extra automation to assist with quoting, servicing, and different areas of the enterprise.

In case your group is spending an excessive amount of time sorting emails, we might help you modify that.
Contact us at the moment or go to expertinsured.com to be taught extra.