State Farm met with California Insurance coverage Commissioner Lara yesterday about an emergency assembly relating to its charges following the Los Angeles wildfires. In the meantime, State Farm has been busy suppressing the strategies it makes use of to regulate water loss claims in Tong v. State Farm Common Insurance coverage Firm. This case continues to make clear State Farm’s dealing with of water harm claims. What started as a routine insurance coverage dispute over denied protection for a burst water provide line has now escalated right into a battle over discovery violations, alleged obstruction, and a movement for sanctions towards State Farm.
On the coronary heart of the dispute are the inner protocols and coaching supplies State Farm makes use of to evaluate and deny water harm claims—supplies that would expose a scientific strategy to denying legitimate claims. The courtroom has already compelled discovery however allowed a protecting order to protect sure alleged proprietary paperwork from broader public disclosure. Now, the policyholders are searching for sanctions, arguing that State Farm has been dragging its toes in producing court-ordered supplies.
William Tong and his spouse suffered intensive water harm to their residence when a water provide line burst beneath their kitchen. State Farm initially denied their declare, citing a coverage exclusion for water strains “beneath the floor of the bottom.” The denial was based mostly on an adjuster’s preliminary evaluation that the ruptured pipe was outdoors the coverage’s protection zone.
Nonetheless, additional investigation revealed that the broken line was truly contained in the slab, making it eligible for protection beneath the coverage phrases. Regardless of this discovery, State Farm upheld its denial, and it wasn’t till seven months later—after the policyholders in litigation deposed key adjusters—that State Farm reversed its place and agreed to pay $274,000 in advantages. At the very least State Farm paid the contract declare, however a lawsuit was required for it to take action.
That delay of cost requiring a lawsuit to be filed is a key element of the unhealthy religion lawsuit. The policyholders argue that State Farm intentionally ignored proof that supported their declare, did not conduct a correct reinvestigation, and solely relented when confronted with depositions that uncovered inner decision-making.
Final December, the courtroom issued an order requiring State Farm to show over essential paperwork, 1 together with:
- Inner coaching supplies on dealing with water loss claims.
- Declare denial letter templates.
- Tips utilized by adjusters when evaluating water harm.
- Communications relating to how water loss claims are assessed and denied.
Nonetheless, State Farm argued that these supplies contained delicate business data and sought a protecting order to forestall broad dissemination. The courtroom agreed to the protecting order however insisted that the paperwork be produced.
This was a major victory for the policyholders as a result of it pressured State Farm to reveal the way it trains adjusters to guage water loss claims. The supplies may reveal whether or not State Farm has a sample of systematically denying water harm claims beneath doubtful interpretations of coverage exclusions.
It must be famous that State Farm modified its contract from the usual ISO coverage language. I counsel it was a blatant try and deny extra water harm claims than in any other case could be paid beneath the usual ISO language.
Regardless of the courtroom’s order, the policyholders now allege that State Farm has did not comply in a well timed method. In a latest movement searching for sanctions, they argue that State Farm has engaged in obstructionist techniques, 2 together with:
- Delaying manufacturing of paperwork nicely past court-imposed deadlines.
- Producing unrelated or irrelevant supplies as a diversion.
- Withholding essential water declare denial templates and coaching guides.
The policyholders assert that State Farm has performed a “delay sport” since August 2024, initially refusing to supply paperwork, then agreeing to take action solely after a protecting order was entered, and now stalling once more regardless of the courtroom’s clear directive. They declare that State Farm has solely made token productions whereas withholding essentially the most damaging proof.
State Farm argues that it has been actively producing paperwork and is complying with the courtroom’s order. In its response to the movement for sanctions, 3 the insurer states that:
- There was no set deadline for manufacturing, so there isn’t a violation.
- The plaintiffs’ movement is a “manufactured dispute” designed to safe an unfair benefit.
- Paperwork are being produced in a rolling style, however some require extra time to find and evaluation.
State Farm additionally factors to the protecting order, arguing that its issues over confidentiality necessitate a cautious evaluation course of earlier than handing over paperwork.
State Farm’s Water Protocol
One of the contentious elements of this case is State Farm’s water protocol, which the policyholders allege promotes improper water declare denials. Whereas a lot of this data stays beneath the courtroom’s protecting order, paperwork already revealed in litigation counsel that State Farm:
- Makes use of standardized declare denial templates that adjusters choose from when rejecting water loss claims.
- Trains adjusters to depend on particular coverage exclusions, such because the “beneath the floor of the bottom” clause, even when proof suggests protection applies.
- Has inner tips that will steer adjusters away from approving claims the place any ambiguity exists.
This isn’t the primary time these protocols have come beneath scrutiny. In different litigation, comparable supplies have been sought in unhealthy religion circumstances towards State Farm, resulting in allegations that the insurer has institutionalized practices that favor declare denials over truthful protection determinations.
If the courtroom finds that State Farm has violated its discovery obligations, it may impose sanctions. If, however, State Farm convinces the courtroom that it has complied in good religion, the plaintiffs could face an uphill battle proving unhealthy religion past mere negligence. Allegations are one factor, and proof is one other. We should watch for the end result.
This case serves as a stark reminder of how litigation towards insurers typically extends past the preliminary declare denial into the realm of procedural battles over transparency. It appears ironic that whereas good religion requires sincere therapy, when the policyholder asks how the declare was to be handled based mostly on inner paperwork, many insurers then argue that these processes are secret. Why are these secret? If the processes are in good religion, which is required by legislation, there must be no secrets and techniques.
State Farm’s insurance coverage brokers can clarify to their clients why State Farm refuses to offer these water protocol claims processes and why State Farm may be trusted if they’ve a water loss. I guess will probably be a tough promote.
Thought For The Day
“We by no means know the price of water until the nicely is dry.”
—Thomas Fuller
1 Tong v. State Farm Gen. Ins. Co., No. 2:24-cv-02219 (C.D. Cal. Dec. 20, 2024).
